Q. How do I make a booking?
A. You can easily book a service via the online booking form. The system will guide you through the process step by step.

Q. How far in advance do I need to book?
A.  We suggest that you make your booking as soon as you have made your travel plans. However, you can email or call us at any time.

Q. How do I know that my booking has been successful?
A. When we receive your booking request and payment we will send you a booking confirmation. Please, make sure to check that all of the details we have sent you are correct and contact us immediately if there is any discrepancy.

Q. Will I be notified when my car arrives?
A. Your chauffeur will call you or send you a text message on arrival. He can wait with a name-board inside the car or ring your door bell. Please, specify your requirements upon booking.

Q. Where can I find your services price list?
A. A non-binding quote is easily obtainable via the form on our website.

Q. How can I pay?
A. We accept payments via our online secure payment system and bank transfers.

Q. When do I pay?
A. Non-account holders will be requested to pay at the end of the booking. Account holders can pay at the end of an agreed period of time.

Q. Are your prices VAT inclusive or exclusive?
A. All prices are VAT exclusive. VAT charged at 20% will be added to the final invoice.

Q. Can I change my initial booking?
A. It is advisable that you do that well ahead of the start of your journey. Additional charges and fees apply for last-minute cancellations, changed routes, stopovers, detours, extra hours, etc.

Q. Can I receive an invoice?
A. A VAT invoice will be issued at the completion of the service to non-account holders. Account holders can receive an invoice at the end of an agreed period of time.

Q. Do you offer long distance trips and tours?
A. Yes! Please call us or send us an email for quotations, and remember our fares are calculated per carload and not per passenger.

Q. Can I hire a chauffeur for a whole day or a longer period of time?
A. You can hire the chauffeur for as long as you require. Please, note that the minimum hire fee for the hourly service is 4 hours.

Q. Are all of your vehicles and drivers licensed and insured?
A. Yes, all vehicles and chauffeurs are licensed and fully insured. RV Chauffeurs is a licensed Private Hire operator.

Q. Do I have to pay a cancellation charge if I have to cancel a booking?
A. Please, refer to our cancellation terms and conditions.

Q. Do you charge waiting time?
A. Waiting time is charged only for our transfer service. The first 15 minutes are complimentary, any waiting time after the initial 15 minutes will be charged at £10 per 15 minutes.

Q. Do you charge the Meet and Greet service?
A. Yes, the Meet and Greet service costs £20 and the fee also covers up to 1 hour waiting time and parking.

Q. Will my chauffeur respect my privacy and confidentiality?
A. Absolutely. All of our chauffeurs have signed non-disclosure agreements with RV Chauffeurs and are legally bound to respect your privacy. Whatever is said in the car, stays in the car.

Q. Will I be given the name and telephone number of my chauffeur?
A. Yes, you will be given the driver’s name and mobile phone number.

Q. How old are your vehicles?
A. Less than 3 years old.

Q. How will I meet the chauffeur at the airport?
A. Your chauffeur will be holding a sign or a name-board. The chauffeur will also send you a text message before your flight lands if you have provided a mobile phone contact number.

Q. What additional costs might I be subject to?
A. You will always be offered a fixed rate for your ride.

Please note that the final price of your booking may be affected by any additional waiting time, stopovers, detours, car parking fees, etc. The initial 15 minutes waiting time is included in the price of every transfer service booking. Any additional waiting time is charged at £10 per 15 minutes.

The waiting charge does not apply in cases of flight or train delays, which are outside of the client’s control. The cost includes the initial waiting time of up to 60 minutes for airport and station pick-ups, counted from the moment of flight or train arrival, unless the customer has explicitly requested a later pickup time. Our team will monitor flight and train arrivals and dispatch chauffeurs accordingly to ensure punctuality in the case of delays or early arrivals.

For hourly bookings, a surcharge applies to any distance travelled in excess of the 10 miles per hour included in the fixed rate shown on the website. Each additional mile is charged at £2.50.

Q. Can I open a Chauffeur Account and how does it work?
A. Yes you can. Simply fill in the account opening form on the website. Once you have fill it in, send it back to us and your account should be up and running straight away subject to status. Depending on our agreement, your payment will be due either daily, weekly, fortnightly or monthly. We will send you an email showing a report of your usage which will be followed by your invoice. We will grant you a credit facility in this case but if you are a credit card or debit card account holder, we will always send you a breakdown of what jobs we have done for you in addition to your invoice/receipt.

Please note that for hourly bookings, the pickup location has to be within Greater London and 10 miles per hour are included in the price. Every additional mile costs £2.50.  Please note that for transfer bookings, the pick-up or drop off location has to be within Greater London.

By placing a booking, you agree to be bound by the following terms and conditions.

Bookings

1. RV Chauffeurs accept bookings mainly via a website booking form. Alternatively, we accept phone or email enquiries.
2. A minimum of 24 hours notice is required for any online bookings.
3. Trips commencing in less than 24 hours from the time of placing the booking require a confirmation by phone +44 (0) 77 33 445 445 or via email.
4. You will receive an email confirmation of your booking.
5. Bookings for concerts and major sporting events are charge by the hour only.
6. A 100 per cent holiday surcharge applies to Christmas Day and New Year’s Eve bookings.
7. All bookings are payable in advance, except for credit account holders.
8. Please note that for hourly bookings, the pickup location has to be within Greater London and 10 miles per hour are included in the price. Every additional mile costs £2.50.
9. Please note that for transfer bookings, the pick-up or drop off location has to be within Greater London.

Prices and Payment

1. All prices are in British Pounds Sterling and are subject to VAT at the current rate of 20%.
2. We don't charge fees on credit card payments.
3. Payments can be made through our secure online payment system or via Bank Transfer.
3. The Meet & Greet Service, offered in addition to airport and station transfers, is chargeable and will be added to the invoice.
4. Bookings may be subject to additional fees for stopovers, waiting times, car parking, detours, etc.
5. Any parking tickets gained by the request of a client to stop/wait in prohibited areas, shall be charged at the cost.
6. Prices on Transfer Services are subject to additional charges and fees if the client requests last-minute stopovers, detours, extra waiting times, etc.
7. Transfer Services include free waiting time of up to 15 minutes at general pick-up points and up to 60 minutes at any Airport or any other terminal. Thereafter surcharge will be added accordingly.
8. Hourly Services will incur extra fees if excess mileage is incurred. The allowance is 10 miles per hour.
9. A detailed invoice will be issued at the completion of each service. Account holders will be issued an invoice at the end of an agreed period of time, which could be weekly, fortnightly or monthly.
10. A 100 per cent holiday surcharge applies to Christmas Day and New Year’s Eve bookings.
11. All rates are subject to change without prior notification. Account holders will be notified at least one month prior to any price increase.
12. Private and Corporate accounts are due for payment within 7 days of the date on the invoice unless a prior written agreement has been made.
13. Your billing statement will show a charge from RV Chauffeurs Ltd.

Cancellation

1. Any booking cancelled within 24 hours from the scheduled time will be fully charged.
2. Any booking cancelled within 48 hours from the scheduled time will be charged at 50% of the booking fee.
3. Any booking cancelled within up to 48 hours from the scheduled time will not incur any charge.
4. If the customer does not appear at the agreed pick-up location within 60 minutes, and the chauffeur has not been contacted and expressly asked to keep on waiting, this will be considered as a "No Show" and will be charged at 100% of the cost.
5. Any cancellation made by RV Chauffeurs 100% of the booking fee will be refunded. Passengers are not entitled to compensation.
6. Cancellations must be made only via email (info@rvchauffeurs.co.uk). RV Chauffeurs will send you a confirmation of your cancellation.

General

1. All vehicles are PCO licensed and have full comprehensive vehicle and public liability insurance cover. That covers the vehicle and passengers whilst in operation.
2. Clients must provide full insurance cover for our chauffeurs driving their vehicles.
3. Clients should ensure that they have sufficient cover for personal items and/or luggage they bring onto the vehicle.
4. Clients are allowed to carry a reasonable amount of hand luggage.
5. RV Chauffeurs reserve the rights to refuse any luggage or property in the car which in our opinion would make the vehicle unsafe to drive or cause a damage.
6. Any damage to the vehicle caused by the client shall be paid in full together with loss of earning if the vehicle needs to be removed from the fleet for repair.
7. The instructions of the chauffeur must always be followed. The chauffeur has the responsibility to safety perform the ride and to take care of the welfare of the passenger(s).
8. Our chauffeur will travel by the most appropriate route on the day, unless instructed otherwise by the customer.
9. Every effort will be made to ensure that the vehicles arrive on time.
10. The company shall not be held responsible or liable for any delays caused by circumstances beyond its control.
11. We reserve the rights to subcontract the booking.
12. We reserve the right to change the chauffeur any time prior to the commencement of the booking.
13. RV Chauffeurs reserve the rights to refuse to carry any passenger who is under the influence of alcohol or drugs and whose behaviour poses a threat either to the chauffeur, the vehicle or other passenger(s).
14. Smoking is not permitted in any vehicle in compliance with the laws of the United Kingdom.
15. Gratuities are left to the client’s discretion and may be added to the bill upon request.
16. By supplying us with your email address you permit RV Chauffeurs to contact you via email.
17. The information you have provided is not available for sale or use by third parties. We are committed to maintaining the privacy and security of your personal information.
18. RV Chauffeurs adheres to the principles of data protection as set out in the Data Protection Act.
19.  Nothing in these terms and conditions affects your statutory rights.